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customer experience, customer experience quotes

Without customers, your business will fail. It is always important to continually evaluate the consumer experience so that you can make tweaks to your process. Use these customer experience quotes to help inspire you to nail the customer experience.

  1. “There is only one boss. The customer.” Sam Walton
  2. “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.” Jeff Bezos
  3. “Your most unhappy customers are your greatest source of learning.” Bill Gates
  4. “The customer’s perception is your reality.” Kate Zabriskie
  5. “Whatever you do, do it well. Do it so well that when people see you do it, they will want to come back and see you do it again, and they will want to bring others and show them how well you do what you do.” Walt Disney
  6. “A customer is the most important visitor on our premises, he is not dependent on us. We are dependent on him. He is not an interruption in our work. He is the purpose of it. He is not an outsider in our business. He is part of it. We are not doing him a favor by serving him. He is doing us a favor by giving us an opportunity to do so.” Mahatma Gandhi
  7. “Customer service is the experience we deliver to our customer. It’s the promise we keep to the customer. It’s how we follow through for the customer. It’s how we make them feel when they do business with us.” Shep Hyken
  8. “Revolve your world around the customer and more customers will revolve around you.” Heather Williams
  9. “Only once customer service has become habitual will a company realize its true potential.” Than Merrill
  10. “If you are not taking care of your customers, your competitor will.” Bob Hooey
  11. “Loyal customers, they don’t just come back, they don’t simply recommend you, they insist that their friends do business with you.” Chip Bell
  12. “Make the customer the hero of your story.” Ann Handley
  13. “Customer service is an opportunity to exceed your customer’s expectations.” John Jantsch
  14. “The customer tells us how to stay in business, best that we listen.” Pamela Nelson
  15. “Customer experience is one of the two core pillars of customer retention; the thing is, you can’t grow if your customers don’t stick around.” Jes Kirkwood
  16. “The first step in exceeding your customer’s expectations is to know those expectations.” Roy H. Williams
  17. “Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.” Kevin Stirtz
  18. “Excellent customer service is the number one job in any company! It is the personality of the company and the reason customers come back. Without customers there is no company!” Connie Elder
  19. “When you serve the customer better, they always return on your investment.” Kara Parlin