fbpx
Employee Engagement Training Tips

Employee Engagement Training Tips

Employee Engagement Training Before the pandemic, but even more so since, lack of employee engagement has been troubling companies large and small across industries, and across the world. Employee engagement training courses have popped up online, with all manner of...
Customer Service Strategy

Customer Service Strategy

Customer Service Strategy We all know that stellar customer experience is the key differentiator for companies. In 2018, PWC research showed that customers are willing to pay a 16% price premium for better customer experiences. The secret to stellar customer...
OKR vs KPI

OKR vs KPI

OKR vs KPI No matter what phase of business, every business needs to set goals and objectives. The two most common measurement tools related to business objectives and goals, are OKRs and KPIs. The two concepts that these acronyms stand for are closely related but not...
Automation in Your Business

Automation in Your Business

Automation in Your Business Business process automation (BPA) employs technologies like virtual agents or cognitive engines to do routine tasks. BPA is not a specific technology. It’s an automation process that leverages different technologies to automate manual...